Contact Us

Got a question about a casino not on GamStop, spotted something that needs updating, or want to flag an issue with one of our reviews? This page explains the best way to reach Best Online Casinos, and where to look first if your question is already answered elsewhere on the site.

What we can help with

Best Online Casinos is an independent research and comparison site covering casinos not on GamStop, betting sites not on GamStop, and the bonuses, payment methods and games available at them. We're happy to hear from readers on things like:

• Corrections to a bonus offer, rating or piece of factual detail on a review
• Suggestions for a non GamStop casino you think we should look into
• Feedback on how we rate and rank operators
• General questions about how non GamStop casinos work for UK players
• Reports of broken links, outdated offers or anything else that needs fixing

What we can't do is intervene in a dispute between you and a casino, process a withdrawal on your behalf, or offer financial or legal advice. We're a review and comparison resource, not an operator, a regulator or a support desk for any individual site.

Before you get in touch, check these

A lot of common questions are already covered elsewhere on the site, and you may get a faster answer by looking there first:

• For background on who we are and how the site is funded, see our About Us page
• For our full rundown of rated and ranked operators, see Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed
• If you've self-excluded and want to understand safer gambling tools and support, visit our Responsible Gambling page
• For the legal terms governing use of this site, see our Terms and Conditions page

Questions specific to a casino

If your query is about an account, a deposit, a withdrawal, a bonus that hasn't credited, or anything else tied to a live account, the casino itself is always the right first port of call. Every operator we cover, including Betmica, Kikibet and Betninja, runs its own customer support team, usually reachable through live chat or email from within the site. These are the people with access to your account and transaction history, and they'll be able to resolve account-level issues far faster than we can from the outside.

We can, however, take feedback on a casino's service if you think it should affect how we rate or rank it. That kind of input genuinely helps keep our reviews current.

How we handle enquiries

We review messages in the order they arrive and prioritise factual corrections and safety-related concerns. We don't guarantee a response time, and we won't be able to reply to every message individually, particularly requests to review a specific operator or promote a link. If you're reporting an error on a live page, please tell us which page and which detail you think is wrong so we can check it quickly.

A note on responsible gambling

If you're reaching out because you're worried about your own gambling, or someone else's, please don't wait on a reply from us. Our Responsible Gambling page lists tools and support options that can help straight away, and every reputable casino, including those not on GamStop, will have its own account limits and self-exclusion controls you can set directly.

Before you write to us

To help us deal with your message efficiently, it's worth including a few details upfront:

1. The page or review your query relates to, if applicable
2. A short, clear description of the issue or question
3. Any relevant screenshots or links, where you have them
4. Whether you're contacting us as a reader, an operator, or a potential partner

This is a 18+ site, and by using it you confirm you meet that requirement in line with our Terms and Conditions.